CONTACT
PLUMBCHECK GROUP
Melbourne HQ with after-hours trade support available 6pm–4am Mon–Sat. Use the channel below that best matches your enquiry — our team responds fast.
CHOOSE YOUR
CHANNEL
General Enquiries
Service Bookings & Questions
New service requests, quotes, general information and anything not covered by the channels below.
Email EnquiriesInsurance Claims
Lodge & Track Claims
Plumbing insurance damage reports, claim lodgement and document requests. Existing clients use the client portal.
Email Claims TeamTrade Support
After-Hours & Technical
Trade-to-trade support, technical enquiries, after-hours materials and crew assistance requests.
Email Trade Support⚡ After-Hours Emergency
Burst pipes, overflows, no hot water, make-safe attendances — 6pm to 4am Mon–Sat. Submit emergency dispatch request or order after-hours materials.
OPERATING
HOURS
| Standard Supply Hours | 8:30am – 4:00pm |
| Mon–Fri | Standard rates |
| After Hours (Mon–Sat) | 6:00pm – 4:00am |
| After-hours surcharge | ×1.1 on materials |
| Sunday / Public Holiday | On request · ×2.0 |
| Emergency dispatch | Always available |
Coverage Area
Melbourne VIC (HQ)
Regional VIC
Queensland
South Australia
Western Australia
Client Portal
Existing clients can access their claim documents, reports and progress updates via the client portal.
🔒 Access Client Portal →Send a Message
We respond within 1 business day
Message Sent!
Thank you for reaching out. We'll respond within 1 business day. For urgent matters, submit an emergency dispatch request.